Case studies
How I ship products that move revenue
E-commerce logistics · Xpressbees
Cutting delivery fraud at Xpressbees: ₹1.5 Cr saved every month
A fraud-reduction programme that cut unverified non-delivery reasons by 99% — alongside OTP, call masking and PII protections that made deliveries safer for customers.
- Logistics
- Fraud & trust
- Consumer experience
₹1.5 Crsaved per month
Global brands & retailers · Bazaarvoice
Relaunching Ratings & Reviews and Q&A at Bazaarvoice: 75X engagement
Migrating and relaunching the display products for ratings, reviews and questions — with predictive search and AI-generated review content.
- UGC
- B2B SaaS
- AI / NLP
75Xuser engagement
Omnichannel retail & FMCG brands · Capillary Technologies
Building a headless OMS that doubled order value to ~$1B
Conceiving an API-based headless order management system and scaling it from ~$500M to ~$1B in annual order value — with 50% faster APIs.
- Order management
- Headless commerce
- Platform
2Xorder value processed (~$1B)
E-commerce logistics · Xpressbees
AI chatbot workflows for delivery exceptions at Xpressbees
Using AI chatbot workflows to capture non-delivery and non-pickup data — more accurate, 75% faster and with half the manual effort.
- Applied AI
- Logistics
- Automation
80%more accurate delivery data
Fabindia · Capillary Technologies
Fabindia's omnichannel strategy: +30% revenue YoY
Designing and rolling out an omnichannel strategy — LOS app, store pickup, mobile app and website — for one of India's best-known fashion and lifestyle retailers.
- Omnichannel
- Fashion retail
- Strategy
+30%revenue YoY
Unilever · Capillary Technologies
Launching Unilever's hyperlocal commerce in Indonesia in 45 days
Taking a hyperlocal commerce programme for Unilever from plan to live in Jogja, Indonesia, in record time.
- Hyperlocal
- Southeast Asia
- Launch
45 daysto launch